Frequently Asked Questions
Shipping
How long does Camel City Goods take to ship an order?
Orders are typically packed and shipped within 5 business days, excluding holidays.
What shipping service does Camel City Goods use?
Orders are shipped via USPS Ground Advantage. USPS estimates delivery in 3–5 days after shipment. Delivery estimates are provided by USPS and are not guaranteed.
Does Camel City Goods ship outside the United States?
No. We currently ship only within the United States.
Does Camel City Goods offer expedited or overnight shipping?
No. Expedited and overnight shipping are not available.
What happens if my package is lost, unclaimed or undeliverable?
We do not issue refunds for lost, unclaimed or undeliverable packages. If a package is damaged during transit, lost or returned as undeliverable or unclaimed, it is the customer's responsibility to follow up with the shipping carrier.
Returns + Exchanges
What is the Camel City Goods return policy?
Camel City Goods does not issue refunds to the original form of payment. Eligible merchandise may be returned within 30 days of the delivery date for an exchange or store credit.
To qualify, merchandise must be unworn, unwashed, free from odors, makeup, pet hair, damage or other signs of use, and all original tags must be attached.
Do I need authorization before returning an item?
Yes. All returns and exchanges require prior authorization. Contact fulfillment@cottonstreetapparel.com before shipping merchandise back. Approved requests will receive a Return Authorization (RA) number.
Packages returned without prior authorization may experience processing delays or may be returned to the sender.
Who pays return shipping?
Customers are responsible for purchasing a trackable return shipping label for exchanges or store-credit returns involving size, color, fit or personal preference. Original shipping charges and return shipping costs are nonrefundable.
The customer should retain the shipping receipt and tracking information until the exchange is complete. Camel City Goods is not responsible for return packages that are lost, damaged, or misdirected before they are delivered to us.
Camel City Goods will provide standard shipping for the first approved replacement shipment. Additional exchanges associated with the same original purchase may require the customer to pay both return and replacement shipping costs.
Can I exchange an item for another size or color?
Yes, eligible merchandise may be exchanged within 30 days of delivery. Exchanges are subject to product availability. If the requested replacement is unavailable, store credit will be issued instead.
Approved returns must be shipped within seven calendar days of receiving the RA number. Include the RA number, customer name, original order number and requested replacement item inside the return package.
A requested item is not guaranteed until the exchange has been approved and the replacement has been confirmed by Camel City Goods.
What happens after Camel City Goods receives my return?
The merchandise will be inspected. Items that meet the return requirements will be processed for the approved exchange or store credit. Items that do not meet the requirements may be declined and returned to the customer at the customer's expense.
Store credit will not be exchanged for cash or refunded to the original payment method.
What if the replacement item costs more or less?
For an even exchange, the original item's value will be applied to the replacement. If the replacement costs more, the customer must pay the difference before shipment. If it costs less, the remaining eligible balance will be issued as store credit.
Are sale, clearance or accessory items returnable?
No. Sale merchandise, clearance merchandise and accessories are final sale and cannot be returned or exchanged.
What if I received a defective or incorrect item?
Contact us before purchasing a return label. After reviewing the issue, Camel City Goods may provide a prepaid return label and cover replacement shipping costs.
Payments + Security
What payment methods does Camel City Goods accept?
We accept Visa, MasterCard, American Express, Discover, PayPal and Shop Pay.
Is checkout secure?
Yes. Sensitive information entered during checkout is encrypted in transit using SSL protection.
Visit + Connect
Does Camel City Goods have a store in Winston-Salem?
Yes. If you're visiting Winston-Salem, stop by our location on Printers Row inside Cotton Street Apparel.
Where is Camel City Goods located?
Camel City Goods Co.
446 Brookstown Ave.
Winston-Salem, NC 27101
What are the store hours?
Monday–Friday, 9am–5pm.
How do I contact customer service?
Customer Service:
Cotton Street Apparel
Phone: (336) 813-1883
Email: fulfillment@cottonstreetapparel.com
Wholesale
Does Camel City Goods offer wholesale or bulk purchasing?
Yes. If you're interested in carrying our goods or making a bulk purchase, email us to discuss the details: