SHIPPING & HANDLING
Orders are typically packed & shipped within 5 business days, excluding holidays.
Items are shipped via USPS ‘Ground Advantage’. Estimated delivery time is 3-5 days. We only ship within the United States. Expedited/overnight shipping is not available. Please note: Shipping delivery estimates are provided by USPS and are not guaranteed.
We do not issue refunds for lost, unclaimed, or undeliverable packages. If a package is damaged during transit, lost or returned as undeliverable/unclaimed, it is the customer's responsibility to follow up with the shipping carrier.
RETURNS + EXCHANGES
Camel City Goods does not issue refunds to the original form of payment.
Eligible merchandise may be returned within 30 days of the delivery date for one of the following:
- An exchange for another size, color, or eligible item
- Store credit for the approved value of the returned merchandise
To qualify, merchandise must be unworn, unwashed, free from odors, makeup, pet hair, damage, or other signs of use, and must have all original tags attached.
All returns and exchanges require prior authorization from Camel City Goods. Customers must contact fulfillment@cottonstreetapparel.com before shipping merchandise back. Approved requests will be assigned a Return Authorization, or RA, number.
Customers are responsible for purchasing a trackable return shipping label for exchanges or store-credit returns involving size, color, fit, or personal preference. Original shipping charges and return shipping costs are nonrefundable.
Once the merchandise is received and inspected, Camel City Goods will either process the approved exchange or issue store credit. Store credit will not be exchanged for cash or refunded to the original payment method.
Exchanges are subject to product availability. If the requested replacement is unavailable, store credit will be issued instead.
Sale/Clearance items and accessories are non-returnable.
EXCHANGES
Exchange requests must be submitted within 30 days of the item’s delivery date. Merchandise must be unworn, unwashed, free of odors, makeup, pet hair, or other signs of use, and must have all original tags attached.
All exchanges require prior authorization from Camel City Goods. Customers must contact fulfillment@cottonstreetapparel.com before shipping merchandise back. Approved exchanges will be assigned a Return Authorization, or RA, number. Packages returned without prior authorization may experience processing delays or may be returned to the sender.
Customers are responsible for purchasing a trackable shipping label and paying the cost of returning merchandise for exchanges involving size, color, fit, or personal preference. The customer should retain the shipping receipt and tracking information until the exchange is complete. Camel City Goods is not responsible for return packages that are lost, damaged, or misdirected before they are delivered to us.
The RA number, customer name, original order number, and requested replacement item must be included inside the return package. Approved returns must be shipped within seven calendar days of receiving the RA number.
Exchanges are subject to product availability. A requested item is not guaranteed until the exchange has been approved and the replacement has been confirmed by Camel City Goods.
Once the returned merchandise is received, it will be inspected. Items that do not meet the return requirements may be declined and returned to the customer at the customer’s expense.
For an even exchange, the original item’s value will be applied to the replacement item. If the replacement item costs more, the customer must pay the difference before it is shipped. If the replacement costs less, the remaining eligible balance will be issued as store credit.
Camel City Goods will provide standard shipping for the first approved replacement shipment. Additional exchanges associated with the same original purchase may require the customer to pay both return and replacement shipping costs.
When an item is defective or Camel City Goods shipped an incorrect item, customers should contact us before purchasing a return label. After reviewing the issue, Camel City Goods may provide a prepaid return label and cover the replacement shipping costs.
Original shipping charges are nonrefundable. Sale merchandise, clearance merchandise, and accessories are final sale and cannot be returned or exchanged.
Sale/Clearance items and accessories are non-returnable.
PAYMENTS + SECURITY
We accept Visa, MasterCard, American Express, Discover, PayPal and Shop Pay.
SECURITY
The security of your personal information is critical to us. When you enter sensitive information, such as credit card numbers on our order form, we encrypt the transmission of that information using bank-level 256-bit SSL certificate protection.
CONNECT
If you're visiting Winston-Salem, be sure to stop by our flagship location on printers row located inside Cotton Street Apparel.
Camel City Goods Co.
446 Brookstown Ave
Winston-Salem, NC 27101
Mon-Fri 9am-5pm
Customer Service:
Cotton Street Apparel
Tele: (336) 813-1883
Email: fulfillment@cottonstreetapparel.com
WHOLESALE
Interested in carrying our goods or making a bulk purchase? Send us an email so we can chat about the details: